Customer service platform that helps you increase sales

Grow your business with outstanding customer relationships and build an excellent support service
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Manage all communications
in one place

Combine all communication channels with your customers in one interface. Work with messages, mentions, comments on your posts.
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Easily search for and share client requests with colleagues in chats.

People ask different questions at different points in time, so for your convenience, Cusbo divides them into separated chat requests.
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Multichannel

Be where your customers are

Your customers are already active users of messengers. Engage with clients using their preferred channel
Be where your customers are
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Conversation is asynchronous

Meaning you can still communicate with your customer after they leave your website. Be where your customers are.

Push notifications on reply

The customers receive push notifications on their phone's home screen when your agent responds (rather than staring at the phone waiting for it).

Increased sales through personalisation

Messengers offer an opportunity to build a personal relationship with customers by chatting in the same place they communicate with friends and family daily.
Live Widget

Increase sales by actively engaging and supporting customers on your website

Use Live Widget as a hub for all your communication channels.
Be where your customers are
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Effective

Live chat is more efficient than standard phone calls — operators can help several people at once.

Flexible

Customers can contact the desired departments and have several separate chats with different operators.

Customizable

Personalize the widget and its button to match your brand's style.

Private communication between operators in chats

Invite colleagues to chats to resolve customer issues more efficiently, or simply leave internal private notes right in the chat with a client.
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Chat rescue

Your customers will always receive answers to their questions in a timely manner, even if their operator is not available.

Chats with new unanswered messages are automatically transferred to other agents when the time is up.
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Virtual AI operator

A connected Virtual operator helps your customers define their needs and choose products.

It also distributes chats to operators based on the topic of the request and connects a real operator if necessary.
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New conversation initiation

Use accounts with number binding in WhatsApp, Telegram, or Viber to start convos with new clients.
Automation

Increase efficiency
by automating routine tasks

Optimize your customer communication process by implementing automations, allowing you to work smarter, not harder
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Chat-bots

Free up your team from repetitive inquiries and focus on complex customer needs, generate leads through chatbot funnels, be available 24/7, guide your customers to the right agent, and more.
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Smart chat-assignment

Solve more problems with smart chat-assignment system by automatic distribution the workload and control the queue. Speed up your team's response time with automation.
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Mobile app

Chat on the go

Operators can use the application to be in touch with clients at the right time even if they are not using computer.
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Browser extension

Don't miss a message while surfing the web

The extension allows you to use Cusbo while surfing internet or conveniently use it side-by-side with your CRM.

72%

72% of customers say they would rather connect with brands and businesses through multichannel interactions

86%

86% of shoppers are regularly channel-hopping across at least two channels

91%

Businesses that adopt multichannel strategies achieve 91% greater year-over-year customer retention rates compared to ones that don’t

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